Finley backpack in skyline print
FAQ
Size Guide
1) How do I determine the right size for my clothing?
Refer to our Size Guide, which provides measurements and fitting tips for each product. You can find it on the product page or in our dedicated Size Guide section.
2) Can I get assistance in choosing the correct size?
Absolutely! Our customer support team is ready to assist you. Feel free to contact us through live chat, email, or phone for personalized size recommendations.
3) Is thesize chart accurate for all products?
Variations may occur from brand to brand. It's advisable to check the specific size chart for each product, as they may differ based on style and brand.
Shipping Information
1) How long does it take for my order to be shipped?
Orders are typically processed within 4-5 business days. Shipping times vary based on your location and chosen shipping method we guarantee you that it reaches you at the earliest.
2) Do you offer international shipping?
Yes, we do offer international shipping. Shipping costs and delivery times vary depending on the destination.
3) Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number via email. Use this number to track your order's journey.
Return/Exchange Policies
1) What isyour return policy?
We accept returns within 0 days of receiving your order. The items must be unworn, with tags attached. Please check our Return Policy for detailed instructions. You can look into our Refund/Return policy.
2) Can I exchange an item for a different size or color?
Yes, we offer exchanges for size or color. Follow the instructions on our Exchange Policy page, and feel free to contact our customer support for assistance.
3) Are there any items that cannot be returned or exchanged?
Certain items, such as personalized or final sale items, may not be eligible for return or exchange. Refer to our Return/Exchange Policy for a comprehensive list.
Payment Methods
1) What payment methods do you accept?
We accept various payment methods, including credit/debit cards, UPI and other secure online payment options.
2) Is it safe to use my credit card on your website?
Absolutely. We prioritize the security of your personal and financial information. Our website employs industry-standard encryption to ensure a secure shopping experience.
3) Do you offer any discounts or promotions for specific payment methods?
We occasionally run promotions or discounts for specific payment methods. Keep an eye on our website and newsletter for the latest updates on promotions and discounts.
4) Do you offer any installment payment options?
Currently, we do not offer installment payment options. However, we continually evaluate and update our payment methods to enhance your shopping experience.
Cancellation Policy
1) Can I cancel my order after placing it?
Yes, you can cancel your order within a specific timeframe after placing it. Refer to our Cancellation Policy for details on the cancellation window.
2) Is there a cancellation fee?
Generally, we do not charge a cancellation fee if the request is made within the allowed time frame. Review our Cancellation Policy for any exceptions or additional details.
3) Can I cancel a part of my order?
It depends on the status of your order. Contact our customer support for assistance if you wish to cancel a specific item or part of your order.
4) How will I be refunded if I cancel my order?
Refunds for cancelled orders are usually processed using the original payment method. You can look into our Refund/Return policy.
Product Care
1) How should I care for my new garments?
Refer to the care instructions on the garment's label and our online product page. General guidelines for washing, drying, and ironing are provided.
2) Can I machine wash all the clothing items I purchase?
Most of our items are machine washable, but always check the care label for specific instructions. Delicate fabrics may require hand washing or dry cleaning.
3) Can I use bleach on my garments?
Avoid using bleach unless the care label explicitly mentions it. Bleach can damage fabrics and alter colors.
4) How do I prevent colors from fading?
Wash dark and bright colors separately, and turn them inside out before washing. Use cold water and a mild detergent to help preserve colors.